Return & Refund Policy
Returns and Exchanges
1. We hope you are completely satisfied with your purchase. If for any reason you are not satisfied, please
Returns or exchanges within 30 days of receipt of order and in original condition.
2. Please send your package in a traceable way and contact us with your tracking number to our email Service@joyor-eu-eu.com. we do not
3. Provide a prepaid return label to return your package. We recommend using UPS, FedEx or USPS regular ground service and obtaining a tracking number.
4. Your shipping fee will not be reimbursed, and joyor-eu is not responsible for packages lost in transit.
5. Items eligible for return or exchange must:
- Brand new, unused and in pristine condition;
- Includes all original labels, packaging and components for returns or exchanges.
- Comes with proof of purchase (order confirmation email or number).
Used items are not eligible for return or exchange and will not be returned.
Note: Due to new policies issued by Paypal, if you want to cancel a purchase, the processing fee is 5% of the total order value.
No no-excuse returns or rejections are supported, unless the product is faulty
If the return is due to our problem (e.g. incorrect product, product quality issue), we will provide you with a full refund;
If the return is due to the buyer (e.g. didn't like/wanted the item, ordered the wrong product/size), the buyer shall pay the original shipping costs, return shipping and/or refurbishment costs (if required) of 160-350 EUR (varies by model and shipping costs)
You will be responsible for all shipping costs and must assume any risk of loss or damage to the product while in transit to us. Because products contain lithium-ion batteries, they must be shipped in accordance with applicable regulations. Please notify the battery carrier prior to shipment. We recommend using a traceable shipping service and purchasing shipping insurance. In most cases, we can also provide you with a return label and deduct the cost from your final refund.
Returns and Exchanges
If you only want to process an exchange, please contact us for instructions.
To return or exchange an item, please follow the instructions below:
1. You must contact us first and provide us with the order number and reason for the return/exchange using our contact form.
2. We will provide you with return instructions. Securely pack and seal your return, making sure to include your order number
It will be clearly displayed on the package when you send it back to us. This will allow us to track your return and return it to the original package or any other possible
Sent by package.
3. It is the customer's responsibility to return the goods at their own expense. We do not provide prepaid return labels to return your package. Please
Be sure to ship your package with a tracking number, signature delivery and/or insurance as Joyor-eu is not responsible for any lost returns.
Delayed or lost refunds (if applicable)
If you haven't received your refund, please check your bank account again first. Then contact your credit card company, the refund may take a while
Refunds usually take some processing time. If you have done all of this and still have not received your refund, please contact Service@joyor-eu.com
The warranty covers all scooter parts/replacements. Customer is responsible for shipping of parts/replacements.