Thank you for choosing our used scooter products. To ensure that you fully understand our policies and make an informed decision before purchasing, please read the following in detail. This policy covers after-sales service, warranty policy, product status, purchase instructions and other relevant information, aiming to provide second-hand scooter buyers with a transparent and fair purchasing experience.
No, there is no warranty for modified scooters, please do not modify your scooter without authorization.
1. Overview
Second-hand scooters are promotional products we launch, with the main purpose of allowing more users to enjoy the convenience of scooters at a lower cost. Since the profits of second-hand scooters themselves are slim, we specifically state that there is no after-sales warranty service for second-hand scooters. Please be sure to understand the relevant policies in detail before purchasing to ensure your rights and satisfaction.
2. After-sales service policy
Second-hand scooters do not provide after-sales warranty service. After purchase, we do not accept requests to return or exchange products unless there are obvious major quality issues.
1. No after-sales warranty
Second-hand scooters do not provide after-sales warranty service. After purchase, we do not accept requests to return or exchange products unless there are obvious major quality issues.
2. Troubleshooting
If you find any malfunction on the scooter within 5-7 days after receiving the goods, please contact us in time. We will reissue the corresponding accessories free of charge to solve the problem. Please note that we do not support returns or exchanges of products unless there are obvious quality issues.
3. Additional warranty services
Although we do not provide default after-sales warranty service, we understand that some customers may require additional protection. Therefore, we provide a paid half-year warranty service, as follows:
1.Warranty scope and period
Motor: Provides 1 months warranty.
Controller: Provides 1-month warranty.
Display instrument: Provides 1 months warranty.
Other accessories: Provides 3 months warranty.
2. Consumable parts not covered by warranty
Wear parts include but are not limited to: brake pads, brake lines, disc brakes, inner tubes, outer tires, light covers, and fenders. Due to their consumable nature, these parts are not covered by the warranty.
Our company will bear the accessories for you, and you need to bear the freight yourself.
Please read the after-sales policy of second-hand scooters carefully. If you cannot accept it, please place an order with caution.
4. product status and inspection
We guarantee that second-hand scooters have undergone strict testing and necessary refurbishment before leaving the factory. However, due to their second-hand nature, the products may have the following conditions:
1.Transportation and storage issues
Transportation Damage: Used scooters may suffer bumps or damage during transportation, which cannot be completely avoided. We will try to ensure that the product is in good condition before shipping.
Products returned by customers: Some second-hand scooters come from products returned by customers. After recycling, these scooters will undergo comprehensive inspection and refurbishment by warehouse maintenance personnel to ensure that the basic functions of the products are intact.
Storage time issue: Due to long storage time, the screws of some scooters may be slightly rusty. This is normal and will not affect the normal use of the scooter.
2. Battery health
We ensure that the battery health of all second-hand scooters is above 85% and they are all from this year. Please feel free to buy and use them.
3. Uncertainty of riding mileage
The actual riding mileage of a second-hand scooter is affected by many factors, including user weight, weather conditions, road conditions, etc. Therefore, we cannot accurately judge the specific mileage of each second-hand scooter, but we can guarantee that it will not be ridden for a long time.
4. Complete accessories
All second-hand scooters come with a charger and instruction manual to ensure you can use and maintain the scooter easily.
5. License plate issue on ABE scooters
The Y8S and S5ABE models among second-hand scooters can be registered normally, so please feel free to buy them.
5. consult before purchasing
In order to give you a more comprehensive understanding of second-hand scooters, we recommend that you consult our customer service staff before purchasing, and they will provide you with more detailed information and usage photos. Specific consultation content includes but is not limited to:
1. Product specific status
Inquire about the specific usage and appearance of the scooter to ensure that the product you purchase meets your expectations.
2. Pictures and more details
Customer service staff will provide detailed pictures of the scooter, including possible appearance defects and signs of use, so that you can have a more intuitive understanding of the product.
6. Instructions for placing orders
Please be sure to read and understand the above policies in detail before you decide to purchase. If you have any questions about or cannot accept the after-sales policy of second-hand scooters, please place an order with caution. Here are some things to pay special attention to:
1.Purchase intention
Buying a second-hand scooter requires a certain level of risk awareness and acceptance. Second-hand products, although affordable, may not last as long and in as good condition as brand-new products.
2. After-sales policy confirmation
Confirm that you have read and understood the after-sales policy of second-hand scooters, including no warranty, troubleshooting, and additional warranty services.
3. Consultation and information acquisition
Please be sure to contact customer service staff before placing an order to obtain detailed product information and usage photos to ensure a full understanding of the product.
7. Policy Statement
This policy aims to provide second-hand scooter buyers with a transparent and fair purchasing experience. We strive to protect your purchasing rights through clear policy terms and meticulous customer service. If you have any questions or suggestions about the policy content, please feel free to contact our customer service team.
Thank you again for choosing our used scooter products. We hope that the above detailed policy description will help you better understand and choose our products. We will continue to be committed to providing you with quality services and products. If you have any questions or need further information, please feel free to contact the customer service team and we will be happy to serve you.
Please note: The above policies are effective from the date of release, and the company reserves the right of final interpretation.
Thank you for your understanding and support, and wish you a happy shopping!
